Refund Policy

1. Overview

Invoeze Pro is billed as a fixed period of access (30 days for the monthly plan, 365 days for the yearly plan). There is no auto-renewal, so you always choose when to pay and when to renew.

Because you are in control of every payment, we take a fairly simple approach to refunds: you get a no-questions-asked window the first time you go Pro, and after that we only refund in specific situations described below.

2. First-time Pro: 7-day refund window

The first time you upgrade to Pro on your account, you have 7 calendar days from the date of payment to request a full refund for any reason. Think of it as a risk-free trial.

To qualify:

• The refund must be requested within 7 days of the payment timestamp shown on your dashboard.
• The request must be for your first Pro purchase on that account. Renewal payments are covered by section 3, not this one.
• You'll get a full refund of the amount paid, minus any non-refundable processing fees charged by the payment provider if applicable.

3. When refunds are not available

We generally do not issue refunds in the following cases:

• Renewal payments after your first Pro purchase. Because Pro does not auto-renew, every renewal is an active choice you make, so the 7-day window does not reset.
• Unused time remaining on your plan when you stop using the service. Pro is a fixed-period purchase, not a pro-rated rental.
• Accounts terminated for breach of our Terms of Service. Any remaining paid time is forfeited.
• Dissatisfaction with features that are clearly described on the pricing page. We recommend trying the free tier first to confirm the service fits your workflow.
• Third-party disputes, for example disagreements with your clients about the invoices you generated with Invoeze.

We may make exceptions for genuine technical failures on our end, extended unplanned outages that materially prevented you from using Pro, or legal requirements specific to your jurisdiction.

4. How to request a refund

Email legal@invoeze.app with the following information:

• The email address on your Invoeze account.
• The transaction ID of the payment you want refunded. You can find this in the Billing history card on your dashboard.
• A brief explanation of the reason. For the 7-day window, you don't need to justify it in detail.

We aim to acknowledge your request within 2 business days.

5. Processing time and method

• Refunds are processed through PayU, the same provider that handled the original payment.
• The refund is credited back to the original payment method(card, UPI, or bank account). We can't redirect it to a different account.
• Once we initiate the refund, PayU and your bank typically take 5 to 10 business days to land the amount in your account. Timing depends on your bank, not us.
• You'll see the refunded payment marked as Refunded in your billing history automatically.

6. Effect on your account

When a refund is processed:

• The billing period covered by that payment is deducted from your Pro access. If you had only one paid period, your account falls back to the Free plan.
• Any invoice content already saved to your cloud dashboard is preserved and remains accessible. You won't lose historical records.
• API keys continue to work as long as your Pro access has time remaining; they stop working the moment your subscription expires.
• You're welcome to upgrade again at any time, but the 7-day refund window does not reset for future purchases.

7. Partial refunds

If you paid for multiple billing periods that have stacked onto each other (for example, three consecutive monthly payments extending your expiry by 90 days), a refund applies to one billing period at a time. We subtract that period's length from your current expiry date rather than voiding all your remaining time.

If you believe a specific payment was made in error, tell us which transaction ID in your refund request.

8. Chargebacks and disputes

If you think a charge is incorrect, please contact us first. A short email to legal@invoeze.app is almost always faster than a bank-initiated chargeback, and we can resolve most billing issues directly.

If you file a chargeback without first trying to resolve the issue with us, we reserve the right to suspend your account pending investigation and to treat repeated or fraudulent chargebacks as a breach of our Terms of Service.

9. Changes to this policy

We may update this policy as the service evolves. Material changes will be announced by email to active users and posted on this page with a new “Last updated” date. Any refund request is evaluated under the version of this policy that was in effect on the date of the payment you're asking to refund.

10. Contact

Questions about refunds, or want to submit a request? Write to legal@invoeze.app.